IT Help Desk Analyst I

Posted: 1 month ago

Good Customer service and phone skills. Punctuality and adherence to assigned work schedule. Shifts can be adjusted to meet the needs of the business (this includes holidays).

General Hours are M-F 8-5, but 7-4 flexibilty

Job Description:

Acts as an account consultant to provide service desk help, dispatch tickets and review items in the call manager. Tracks orders through multiple systems including Remedy, the, internal CTL systems and provide service to our managed service customer. Coordinates tickets for the customer and provides reporting on the infrastructure as requested.

0-4 years experience