Java Production Support - Austin, TX

Posted: 2 months ago

Title : Java Production Support
Location : Austin, TX
Title : FTE only

Job description:

Must Have Skills: Java Skill- Core Java, JDBC, ANSI SQL, JavaScript, AJAX, AngularJS, Spring Core, Spring MVC, SOAP/REST Web Services________________________________________________________

Required Qualification/Experience

  • Application Production Support Analyst. Experience in L2/L3 related activities.
  • Intimate knowledge of ITIL process
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

Required Skills
  • Providing technical support to teams within the organization, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues raised in the Client ITSM tool
  • Managing coordination at a local and international level where required
  • As required delivering regular and customized training to teams within the business
  • As required Developing reports for teams across the business
  • Has participated in the application design of systems, including use of analytical techniques.
  • Codes, tests, debugs, implements, and documents complex and new applications.
  • Works independently or under the direction of a team leader, senior technical leader or analyst.
  • Develops prototypes from functional specifications.
  • Designs application sub-systems and small systems.
  • Develops program specifications/detail design documents.
  • Has participated in the development of functional specifications.
  • Performs / Assists users in testing, training, and preparation for operations.
  • Keeping project leadership and end users advised of progress.