Business Analyst III

Posted: 2 months ago

The Service Transition team is an integral part of Service Management organization with primary responsibilities of enabling necessary changes while protecting the stability of the technical environments. The Transition Support team manages the technical change process, ensures projects properly transition documentation to operations, and reports on technology debt across the Bank. This role collaborates closely with National IT service providers and local technical teams. Works closely with technical service providers and business analysts and is responsible for approving or rejecting changes to the technical environment e.g. application changes, network changes, end user device changes, middleware and database changes, server changes, etc. Performs all local, National IT and vendor changes to FRBNY computing environment - Performs reviews of changes for technical and user impact; identifies mitigation techniques to lower risk - Participates in customer awareness meetings and the CAB meeting - Collaborates with project managers to deliver projects on time into production environment - Develop change reporting reports - Responsible for reviewing changes and approving them - Enforces the Bank's Change Policy - Coordination with NIT Services Delivery providers for new product and services implementations - Reviews and analyzes business impact to the production environment, communicating proactively with the business and -SMEs to enable changes while ensuring critical business functions are not interrupted - Performs change evaluations, monitors for violations, and assists with the improvement of the change process - Communicates with the business area directly and explains technical details in a plain, easy to understand language - Understands key operations and usage times for critical business systems and is able to identify change conflicts - Assists other members of the Transition Support team by learning their processes and acting as backup as needed

Quals--
Expertise
- Understanding of what constitutes risk and the capability to develop recommendations for minimizing it
- Experience managing change and/or release in a complex and decentralized technical environment
- Knowledge of ITIL and service lifecycles Execution - Effectively plans, prioritizes and manages multiple projects/initiatives while meeting deadlines
- Committed to delivering a quality service evenly to all customers under competing demands Problem-Solving
- Analyzes business and technical data and arrives at sound conclusions based on best practices and Bank's policies
- Collaborates with technical SMEs with a focus on reducing issues through proactive analysis and action
- Able to take a large variety of metrics and transform them into information and knowledge useful to multiple audiences e.g. at the analyst, manager, and executive levels in multiple formats e.g. visual, written, verbal Communication - Outstanding collaboration and communication skills - writes and speaks clearly and concisely
- Tailors communication style to the audience
- Conveys technical information in a simple language
- Skilled at active listening and elicitation - Manages stakeholder expectations Customer Service - Actively listens to customer and service partner feedback and drives improvements
- Broad technical knowledge of: networks, applications and infrastructure systems to enable identification of risks - Experience and knowledge of change management principles, methodologies and tools
- Resolves issues quickly and effectively
- Demonstrates urgency and timeliness when dealing with critical issues
- Is helpful when approached with unplanned or urgent requests
- Is willing and able to facilitate requests to other teams by taking point on behalf of the requestor Collaboration - Works effectively with technical and non-technical staff and managers to accomplish goals
- Builds strong partnerships and is an effective influencer
- Listens to colleagues and encourages best idea to win
- Proven ability to train or coach others Self- Management
- Works independently with minimal supervision
- Maintains composure during stressful situations
- Adapts effectively to changing priorities
- Accepts responsibility for own decisions and actions Bachelor's degree in Computer Science, Information Systems, or other related field.
- Minimum of 3 years of experience in a large corporate setting supporting critical business systems
- Technical and operations management experience with an emphasis in IT service management in a fast-paced, multi-vendor, multi-platform environment preferred.
- Understanding and expertise in multiple technology platforms (middleware, infrastructure, desktop).

Education--
Degree Type Major/Certification Required Preferred
Bachelor's Degree