Skills
Methodologies Agile Domain Business Process Management,Insurance Technologies C#. ASP.NET(C#), JavaScript, Ajax, Windows shell script, Active Directory, Tools /DB/Packages MS SQL, JIRA, Confluence, Enterprise Service Catalog(PMG.net), CA Incident\Change Management Tool




Methodologies Waterfall, Agile Domain Property and Liability Insurance, HealthCare, IT Infrastructure Technologies ASP,VB6,VB.NET,C#.NET, ASP.NET(C#) Tools /DB/Packages VSS, SCM, SVN, MS Access, MS SQL, JIRA, Confluence, Enterprise Service Catalog(PMG.net),
Innotas (IT governances tool), ServiceNow






Work Responsibility

Activities perform for production Support
Ø Provides real time support to the request submitted by user which includes trouble shooting of different type of issue.
· Support user active directory account setup issues.
· Support request accessibility issues.
· Support request failed in between of process workflow for various reasons as below
§ Error in the workflow
§ Data error
§ Error in the workflow while interacting with Database.
Ø Rectify those errors. Modify the workflows, test and migrate it in production env.
Activities perform for non-production Support
Ø Gather and analyze business requirement for new service\application development.
Ø Convert requirement into Use cases, Identify Task and create work break down structure.
Ø Write Unit test cases.
Ø Develop user acceptance test plan.
Ø Design, develop new service form using Irequest web interface portal.
Ø Design the process workflow using IDeliver BPM tool and integrate with new service
Ø Create knowledge document for end users\service desk.
Ø Enhancement\optimization of existing services.
Ø Release management of build in DEV, UAT and PROD Environment
Ø Interact with tool Vendor includes
§ Weekly meeting to discuss issues in the current system.
§ Migrate system patches from vendor for certain functionality in DEV, UAT and PROD Environment on regular interval.
§ Daily follow–up on data clean up issue.