Deskside Technician

Posted: 5 months ago

Responsibilities Include:

  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Customize and adapt current programs to satisfy our users' needs.
  • Coordinate with network services and information systems groups.
  • Update on status to manager and users through voice mail, email and in-person communication.
  • Connect users to networks and train on facilities and applications.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.