Senior Business Systems Analyst

Posted: 2 weeks ago

Job Title: Senior Business Systems Analyst
Location: Cambridge, MA
Duration: 6 Months Contract

The job is focused in Account Management & Planning experience. Salesforce is also a mandatory requirement

Job Description:

  • Help set implementation best practices in client's use of Account Plan tool to address business challenges via a prescriptive approach to Customer Success and tool configuration best practices
  • Facilitate & validate success metrics
  • Work cross-functionally within the team to identify opportunities and risks, and present recommendations & solutions.
  • Facilitate conversations through a variety of tactics, to ensure team is on track to seeing maximal value from the product
What you'll do:
  • Assist with onboarding of new solution set Business process & best practice documentation -Consult on system design
  • Assist with User Acceptance Testing (UAT)
  • Evaluate external data systems and design requirements to understand level of effort for integrating to the tool
  • Recommend best practice use case of Account Management tool based on understanding of customer's business, use cases, success criteria for getting value, and data
  • Understand database management to deliver external customer data to the tool's warehouse for consumption by SFDC -Help configure features of the "account plan” application, including rules, reports, dashboards, Calls to Action (alerts), playbooks, health scores, surveys, automated emails, workflow, account hierarchies, and Relationships

Required Skills:
  • Experience managing cross functional teams within a customer organization to support a joint outcome
  • Passion for customer success & excellence
  • Strong proficiency in Salesforce is a MUST
Top Skills Needed for the role:
Skill 1 – Experience in implementation of Account Management/Planning Tools
Skill 2 – 5+ years of recent technical experience is required, e.g., implementing Salesforce or other CRM, handling technical support cases, Technical Account Manager for a B2B company, etc.
Skill 3 – SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package