Field Engineer 3

Posted: 1 week ago

MAC and Windows skills required!
Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is journeyman position for the typical desk side support technician. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. May also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC's/laptops, and installing and optimizing HW/SW networking products.