L1 Service Desk EngineerPosted: 5 months ago
L1 Service Desk Engineer
Location – San Diego, CA
Salary – $50,000 per annum (FTE)
Start Date- Immediate
· Monitor and manage our IT ticket queue to ensure SLA's are met
· Help Troubleshoot, resolve, and document client technical issues
· Provide remote support, troubleshooting efforts, and remediation in a timely fashion
· Work and interface with clients on a daily basis by phone/email/ticketing system/onsite
· Assist in the monitoring applications, servers.
· Create , Configure user accounts, user profiles using user interface.
· Follow standard service desk procedures