L1 Service Desk EngineerPosted: 3 months ago
Monitor and manage our IT ticket queue to ensure SLA's are met
Help Troubleshoot, resolve, and document client technical issues
Provide remote support, troubleshooting efforts, and remediation in a timely fashion
Work and interface with clients on a daily basis by phone/email/ticketing system/onsite
Assist in the monitoring applications, servers.
Create , Configure user accounts, user profiles using user interface.
Follow standard service desk procedures