Sr Salesforce Administrator

Posted: 2 months ago

As a key member of the IT team, you will be responsible for configuration, reporting, training, support, maintenance, and overall improvement of the Salesforce platform. To accomplish this you will partner closely with IT, Product Teams, Client Service Teams, Operational Support Teams and other teams to understand business needs and provide automated solutions.

· Serve as a key subject matter expert on complex and/or critical business issues and processes with particular emphasis on CRM systems and donor/participant processes
· Solve complex problems and develops innovative solutions related to the CRM platforms utilized by the business segments supported
· Develop user stories for the development of additional CRM system functionality
· Create/change screen layouts, LOVs, fields, business rules (validations and workflow) to support business requirements
· Perform analysis, administration, troubleshooting, testing, software and data environment refreshes as needed
· Package and deploy software changes to all environments (development, testing, production)
· Work with Client, product, and IT
· Set resolve problems and provide guidance to members of own team (senior)
· May oversee work activities of other team members
· Adapt departmental plans and priorities to address business and operational challenges
· Demonstrate ability to remain calm when trouble shooting user issues
· Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions

Education & Experience Requirements:
· Certified CRM Administrator
· 3+ years of administration and customization
· 3+ years working on implementations of the application
· Intermediate level of proficiency in administrative tasks such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards
· Experience with data management and relational database design and familiarity with data formats, table joins, ETL, etc.
· Demonstrable business process knowledge of Sales and Marketing –
· Excellent communication skills and ability to communicate at all levels of the organization
· Ability to translate business requirements into technical deliverables
· Undergraduate degree or equivalent experience
· Agile / Scrum background
· SFDC Administrator Certification
· SFDC Advanced Administrator Certification
· SFDC Developer Certification
· Expertise with Salesforce Customer Communities, Lightning Process Builder and Visual Flows
· Not For Profit background is a plus