Systems Technician

Posted: 2 months ago

The System Technician -- Cisco is responsible for performing maintenance of Cisco equipment and adjuncts on customer premises (located in Dallas, TX). This position will receive assignments from the Resource Scheduler, Support Center, and/or direct from the customer. The Technician will keep detailed records for time reporting, customer records and billing purposes in the ALERT system.

  • Masters all subject matter expert on Cisco products and offerings such as Call Manager, Unity, Jabber, etc.
  • Acts as the escalation point for client services personnel during a cutover
  • Works with Project Managers and Field Services Engineers during a cutover
  • Receives trouble reports from client personnel and customers. Assist with troubleshooting and identifying problem areas
  • Acts as the Licensing Point for services personnel
Required Qualifications
  • Five or more years of experience in Cisco is required
  • System Administration experience is required
  • Strong problem-solving skills are essential
  • Excellent verbal and written communication skills are a must
  • Strong computer and technical skills are required
  • Data experience is helpful
  • CUCM and Unity voice mail experience required
  • SIP trunking experience knowledge is beneficial
Desired/Preferred Qualifications
  • Cisco certifications
  • Any Avaya experience would be a plus
  • Experience w/GENBAND CS2100 is a plus