Engagement Manager

Posted: 2 months ago

Key Responsibilities
· Engagement governance & program management of all projects being delivered within the portfolio of banking client(s)
· Manage risks proactively, respond to client escalations and troubleshoot delivery or engagement issues in partnership with the offshore delivery manager to provide effective delivery governance
· Build roadmaps and program plans with track/project delivery leads
· Regular reviews of projects and key deliverables to ensure quality and predictability
· Manage projects with varied engagement, pricing and execution models across ADM, support, Data Analytics and transformation initiatives
· Enhance customer experience on all existing engagements
· Work closely with Account Manager(s) to manage client relationships across business, technology and operations
· Provide timely and accurate progress updates on delivery and business opportunities to senior management
· Organize mindshare workshops with the clients and practice units for potential new opportunities
· Deliver projects in different engagement & pricing in a global delivery model
· Create opportunities for organic growth within the assigned portfolios
· Provide thought leadership to create business value for the client
· Participate in estimation and scoping sessions
· Drive pre-sales effort and solutions demos with perspective clients
· Ensure delivery and contractual compliance across the portfolio
· People management for other onsite leads and senior team members based at the client locations
· Manage client escalations and collaborate with the Account Manager to negotiate with clients
· Implement best practices for managing expectations at all levels within LTI and the client organization, reporting, communication protocols, transparency, risks, dependencies and accountability matrix

Required Skills and Qualifications
· 15+ years of experience in providing program management and Engagement Management
· Experience in leading Compliance (AML/KYC/Screening) programs globally
· Experience in delivering large and complex multi-years global programs
· Knowledge of project management methodologies and flexible approach to their application
· Proven track record of working with offshore teams to deliver multiple projects running in parallel
· Strong understanding of cross-dependencies in large technical programs
· Expertise in managing stakeholders and in an onsite-offshore model
· Experience in best practices and platforms prevalent in the areas of Digital, Data/Analytics, Cloud, etc.
· Excellent written and oral communication
· Ability to develop & maintain relationships at all levels of the client organization
· Ability to perform the role of a "trusted” advisor for client initiatives
· Must have Application Development background, preferably in retail banking