Operations Technician I

Posted: 1 week ago

* 2 years STRONG customer service experience, not necessarily in a technical field.
* Proficient with computers/typing
* Strong multi-tasking skills

Type of position: contract-to-hire
•Monitors network and customer facing resources for impairment and out of service conditions.
•Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
•Efficiently and accurately manages customer initiated trouble tickets to resolution.
•Troubleshoots, manages and corrects customer service issues.
•Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

Minimum Qualifications: H.S. Diploma or Equivalent, Customer service/Call center experience a plus, Strong organizational skills.

Additional Notes:
Swings (Monday - Friday)
o Priority 3 – Days (varies).
•Looking for local candidates ONLY as the sponsor wants to move quickly
•Interview Process: Face-to-face