Field Engineer 3

Posted: 5 days ago

  • This role is for MAC/Windows Deskside Technician responsible for basic PC imaging, wiping, configuration, setup, deployment and support.
  • This is a Client facing role in an office environment.
  • Imaging and setup of both MAC and Windows systems will be required.
  • This role will perform full system installation and removal, including connectivity of peripherals, accessories, cables, and removal of the same items.
  • This site is primarily MAC so experience with imaging MAC OS is preferred. (Sierra, High Sierra, Mojave)
  • This role will be installing various applications for both MAC and Windows 10 systems.
  • This role will perform standard break/fix and application support.
  • This role will perform basic hardware installs and upgrades (hard drives, memory)
  • This role will also provide basic Audio/Video support, Projector connectivity, cable connection, etc.
  • Documentation and process documents will be provided for imaging and setup.
  • Excellent communication and customer service skills are required
  • Able to work within a team environment and follow direction.
  • Basic Printer support including network or personal connectivity and basic maintenance (toner or paper replacement)
  • Experience with using JAMF and SCCM a plus
  • Experience with mobile support a plus (Android/Apple