Operations Technician IIPosted: 4 days ago
LOCAL CANDIDATES ONLY!!!
1) Previous experience in a similar role
2) Customer service
3) Network operations / Telecom
4) Data Routing / Switching
Strong working knowledge and experience on Metro Ethernet and IP communications). Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.). Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify managemen with risk potential and impact assessments. Management of Metro Ethernet, Frame Relay, and ATM circuits, perform testing of network circuits as well as long-haul and metro networks. Analyze network troubles, assess performance data and develop repair plans accordingly. Previous experience with data switching, layer 2 protocols, configurations, and interfaces is strongly preferred. Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms. Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Must be able to effectively manage multiple issues simultaneously through effective work prioritization. Demonstrated ability to make sound decisions and logical thinking when under pressure. Demonstrated ability to train, coach and develop technical skill set of shift technicians. Ability to interface in a professional manner with management and customer is essential. Flexibility with regard to work levels and shift accommodation is imperative. Minimum Requirements: Minimum of 3+ years experience with Ethernet, VPLS, IP, MPLS, Frame Relay, and ATM. Preferred Cisco CCNA, CCNP certifications, Juniper or ALU data networking equivalent.