Operations Technician I

Posted: 2 days ago


Uses advanced technical expertise and problem solving resolution skills at the customer or company site providing guidance and direction for subordinate field/site engineering jobs. Schedules and prioritizes activities of subordinate site/field engineering jobs. Provides on-site coordination of related activities (ordering equipment, interface with engineering staff and customers). Minimum Qualifications: Associate degree or equivalent education and relevant experience. Minimum of 2-5 years' experience. May require technical certification.

Comprehensive customer service skills
Effectively manages customer expectations (status and clear description of activities)
Able to work independently, meet deadlines, and multitask
Ability to communicate effectively to peers and higher levels of management through verbal and written communication
Proactively manages communication and escalations, including engagement with customers, vendors, off-net providers, and *** field operations (FOPS)
Effectively manages customer expectations (status and clear description of activities)
Accurate and appropriate trouble ticket documentation/closure in multiple internal systems
Proven ability to direct problem resolution
Performs remote testing and repair activities within *** network elements
Provide Tier 2 technical analysis, isolation, sectionalization and resolution of customer reported troubles
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an on-the-job training environment
Ability to work all shifts in a 7x24x365 environment

Additional Notes:
-6-12 month contract; with potential to hire
-M - F; some weekends with first or second shift availability
-Top skillsets: basic router knowledge, CSR skills
-Seeking candidates immediately available
-Interview: Face-to-face