Product owner

Posted: 3 months ago

Summary Role Description
The Product Manager serves as the "content authority” for the Agile Program and is responsible for defining and prioritizing the Program Backlog, and working with Product Owners to optimize Feature delivery to the customers in balance with the enterprise's technical and economic objectives. The Product Manager decides what gets built.

Product Manager Responsibilities Broader Level

  1. Work with Portfolio Management to determine priority and business objectives. At the Portfolio Level, a kanban system is used to bring visibility to upcoming business epics. Discussions with portfolio management about the priorities, business or market impact or opportunity, and development impact for upcoming business epics are integral to the development of each business case. As such, the product manager is typically an active member of the extended Portfolio Management Team, where they participate in decision-making about the key economic drivers for future product releases.
  2. Work with E2E Designers to understand architectural epics. In a similar fashion, while product management is not expected to drive technological decisions, which are better left to the more technical teammates and those responsible for actual implementation, they are expected to understand the scope of the upcoming architectural work and to assist with decision-making and sequencing with respect to implementation of the key technological infrastructures that will host the new business epics.
  3. Own and communicate the program vision. Product management is the "content authority” for the Agile Program, and has the responsibility to define the what for each program solution. Determining the what is the primary skill for the role. This typically includes market and user needs analysis, working with key internal and external stakeholders, and synthesizing the (sometimes competing) requirements into a single, common Vision for the program. Once established, the Product Manager must continuously communication the Vision to the Agile DBT Teams. Since requirements documents typically take a lesser role in agile, this is most typically done via a series of rolling wave vision briefings, which highlights the proposed features of the solution, and which is delivered at each quarterly planning session. However, the teams will appreciate any documentation highlighting significant use cases, user scenarios, relevant standards, nonfunctional requirements etc. that may be necessary to further their understanding prior to breaking the features into stories for implementation.
  4. Manage the program backlog and quarterly planning content. Owning the what means that product management is uniquely responsible for the content of the program backlog, the backlog that contains the business and architectural features that will constitute the future instantiation of the solution. This may include classes of service for new features and architecture, and when necessary, may even include allocations for technical debt that has been incurred through legacy development. And since judicious selection and sequencing of features is the key economic driver for each program, this backlog will be groomed and reprioritized prior to each quarterly planning session. Product management also defines and maintains the nonfunctional requirements (backlog constraints), to help assure the solution meets relevant standards and other system quality requirements.
  5. Participate in regular release planning, release management, and solution validation. We often describe the Agile Program as a fractal above the agile teams. As such, the product manager is to the Agile Program what the product owner is to the team, and that implies substantial ongoing interaction during the development of the solution. In addition to owning the vision, product management (or a senior representative) is likely to participate on the release management team, or other mechanism for scope triage. In addition, product management is involved with the aggregated sprint demos, and participates heavily in program level demonstrations, evaluation of business value achieved versus plan, and in the Inspect and Adapt workshop used to continually improve program performance.
  6. Maintain the Product Roadmap. The roadmap is updated as needed, but is specifically refreshed at the end of each planning event, at the time when the program commits to the objectives for the next quarter. The roadmap contains a high level view of the marquis features, those key deliverables that need to be communicated to customers and other stakeholders. Each roadmap should demonstrate very high confidence plan for the next quarter, a solid plan of intent for the quarter after that, and thereafter, whatever futures can be predicted or forecast based on current program reliability, as well as any business pressures applied to attempt to predict an uncertain future.
  7. Build an effective Product Management Team. Lastly, Exceed is a system, and it only works if all the parts of it work. Though the product owner and product manager roles are separate and report to different internal organizations, forming an effective extended product management team is the key to efficient and effective development, not to mention the inherent job satisfaction that comes with being part of a high performing team who routinely delivers on its quality and vision commitments. As the ultimate content authority in the enterprise, product management takes a lead role in implementing the organizational, management and communication practices necessary to achieve business results.

The Day-to-Day
  • Designs, develops and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life.
  • Serves as the central resource with design, process, manufacturing, test, quality and marketing as the product(s) move to production and distribution.
  • Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades and maintenance of the product or product line.
  • Works on problems where analysis of situations or data requires a review of a variety of factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Builds productive internal/external working relationships.
Key Responsibilities
  • Work directly with software development and other cross-functional colleagues to release new and/or enhanced products to customers in global eCommerce markets.
  • Inform the roadmap and strategy for a portfolio of services, driving solution sets through conception, planning, development, release, early adoption, iterative enhancement, market penetration and as appropriate, retirement.
  • Take primary responsibility for developing and articulating the value proposition for products within your portfolio. Work with colleagues in Marketing to develop content and programs that drive product adoption and support new customer acquisition.
  • Engage customers, sales teams and internal experts to define market needs and operational requirements.
  • Speak in public forums such as webinars and trade conferences, and contribute blog postings that demonstrate Worldpay's industry thought leadership.
  • Working within the SAFe agile development structure, set development priorities for your assigned portfolio of products for each programming increment, and work with peers in software development to fit priorities to available resources. Make trade-off decisions as needed among competing priorities.
  • Work with Portfolio Management to develop business cases as needed to advocate for and justify new product investments.
  • Work closely with Sales, Relationship Management, Partner Management and Solutions Consulting teams to support new sales and upselling activities, including participation in customer and prospect meetings.
  • Ensure timely resolution of issues that affect customers, sales & support teams.
  • Maintain metrics reports and present results to senior management team on a periodic basis.
  • Deliver training as needed to internal stakeholders and ensure that direct reports populate and maintain product reference materials for co-worker self-service on product questions.
  • Drive engagements with key vendors and partners to help expand the scope and differentiation of Worldpay's payment management solutions.
  • Undergraduate degree in technical discipline, or equivalent work experience in a technical field
  • Exceptional business acumen
  • 6+ years' experience in software product management or equivalent role
  • Strong understanding of payments data security solutions, e.g. tokenization, and associated value propositions
  • Minimum 2 years of experience managing products with an agile methodology, e.g. SAFe, with competence utilizing project management software (e.g. Rally) to write concise user stories to communicate with the Engineering and QA teams and to ensure feasibility.
  • MBA a plus.
  • Experience in Software as a Service strongly preferred.
  • Prior experience -- 3+ years -- in the payments industry, with demonstrable understanding of major trends in eCommerce strongly desired.
  • Prior experience managing a B2B service, with strong understanding of ERP solutions
  • SAFE methodology experience strongly desired.
  • Prior experience working with third party providers strongly preferred.
  • Ability to provide direct supervision to experienced professional-level individual contributors.
Skills and Abilities

  • Excellent writing and speaking skills, with prior experience presenting to both (i) internal (sales and relationship management teams) and (ii) public (external) audiences via webinars and/or conference presentations.
  • Familiarity with the management of a product post-launch to support the sales cycle, and ability to gauge performance against original business case, enhance to meet evolving market needs, and, if/when applicable, drive toward ultimate sunset.
  • Proven skills in data analysis and use of data to create process efficiencies, enhance products, address complex customer problems and/or identify and capture new revenue opportunities.
  • Experience developing internal sales enablement material across media (e.g. documentation and slides via MS Office, video using tools like Camtasia).
  • Knowledge of Jira and/or Rally (tools for planning, tracking, and release of software features and enhancements
  • Experience and comfort with creating pivot tables in Microsoft Excel
  • Experience composing database queries using tools such as SQL.
  • Intellectual curiosity and genuine interest in the ever-changing dynamics of markets and a complex, global industry
  • A strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues
  • Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results
  • Strong leadership and problem-solving skills, with the confidence to challenge others in a constructive manner
  • Data driven approach to problem solving
  • A self-starter with a can-do attitude who can operate with minimal direct/daily supervision
  • Ability to adapt to and embrace frequent change with a positive attitude
Key Relationships
  • Product Management
  • Software Development and Quality Assurance Teams
  • Product Owners and Business Analysts
  • Enterprise Architecture teams
  • Relationship Management Teams
  • Business Development and Strategic Sales Teams
  • Data Science
  • Marketing
  • Legal and Finance
  • Implementations and Solutions Consulting
  • Professional Services