Application Support Analyst - IVPosted: 2 months ago
- Provide support for various Markets Analytical Data Solutions applications in the Operational Support directorate in Markets Business Technology.
Support basic trouble shooting of end user technology and tools and help facilitate resolution As part of post-mortem analysis, provide effective communication of the impact and root cause of the technical problem to the business to support broad decision making Facilitate the design, deployment, testing and production transition of new Analytical Data Solutions applications and major releases of existing Analytical Data Solutions applications. Assist in the on-going production support of existing Analytical Data Solutions applications.
Participate in occasional weekend testing and deployment of various Analytical Data Solutions applications Provide services, at the Bank's instruction, in connection with, but are not limited to the following main activities under the aforementioned main Project areas: Participation in infrastructure design planning Planning and execution of Non-Functional Testing (''NFT') , Failover Testing , Performance Testing , Connectivity Testing , Coordination of Security Testing (Third Party) Coordination of application deployments :
Creation of documentation and execution of staff training related to operational support items including Daily checklists , Deployment procedures , Failover/Recover procedures and User Access Administration Vendor (data provider) management
Assist with and support user testing Assist in production application support as required, including occasional early morning and late evening support Troubleshooting/analysis and resolution of production problems
- Senior Associate Level Program Management Skills, with a background in Development and Quality Assurance
- Understanding and familiarity with the following technologies: UNIX (LINUX/Solaris) SQL and Oracle RDBMS Informatica and ETL concepts TCP/IP networking Windows Server OS Business Intelligence software UNIX shell scripting