Technical Supporting Engineer

Posted: 2 months ago

Job Title: Technical Supporting Engineer
Location: Redwood City, CA
Duration: Longterm

Mandate Skillset: Need min of 6-8 years of IT with Strong Hands-on experience with Python and database skills (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis), web Servers & big data

The Technical Support Engineer Responsibilities:
" Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
" Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
" Provides technology/product training, documentation and intellectual property material as required.
" Acts as focal point for large account product problem resolution.
" Support customer success with specialized product knowledge.
" Effectively utilizes moderate to complex lab setups to recreate and solve problems.
" Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
" Interacts across support teams and development teams at peer level.
" Acts as a technical expert and provides support on a world-wide basis.

The successful candidate has the following experience, skills and capabilities:
Minimum 3-5 years of experience in the following:
" Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
" Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus
" Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus.
" Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
" Experience working with web APIs
" Experience with python, Java a nice to have.

Additional Skills desired:
" Comfort with working in a fast paced, rapidly changing environment
" Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
" Strong analytical and troubleshooting skills.
" Good verbal communication skills.
" Promotes and solicits ideas within project team(s).
" Ability to handle critical customer issues/problems.
" Able to determine problems and deliver known solutions with a high level of customer satisfaction.
" Ability to determine root cause and resolution for previously unknown problems.