Field Engineer

Posted: 3 weeks ago

Job Summary
The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.

Job Duties:

  • Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secures network system by establishing and enforcing policies; defining and monitoring access.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Reporting network operational status by gathering, prioritizing information; managing projects.
  • Assist with Disaster Recovery operations
  • Work in a 24/7 shift environment
  • Work as a member of the team, cooperate and assist other members.
  • Acts as a technical liaison between clients, customers, and vendors to resolve issues
  • Provide one on one application support as needed
  • Act as helpdesk escalation point by providing technical support via telephone and remote access
Skills and Qualifications:
  • Understanding of the OSI networking model
  • Network Monitoring experience
  • Knowledge of various WAN/MAN/LAN technologies for office interconnectivity
  • Firewall experience
  • Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
  • Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS
  • Experience with Cisco routers, switches and IOS
  • Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.
  • Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required
  • In-depth knowledge of Microsoft Windows Server (2003, 2008) running on 32-bit and 64-bit hardware
  • Knowledge of Windows Server (2003-2008) administration required; for example, file and share permissions, user administration, security, networking and storage administration
  • Intermediate server and LAN administration experience
  • Perform systems backups and recovery procedures
  • Perform routine maintenance and upgrades for IT infrastructure
  • Configure applications: SharePoint a plus
  • Develop, document and maintain standard operating procedures and configuration
  • Web servers (such as Apache HTTPD)
  • Clearing server error logs and reporting any failures
  • Fundamental knowledge of ASP.NET.
  • Install, de-commission and document hardware and software requests as needed
  • VMware knowledge (a big plus)
  • Experience with load balancer products (a plus)
  • Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
  • Windows through to version 10 on workstations and laptops
Travel: Up to 50% travel

Preferred Certifications:
  • Microsoft Certifications (MCP, MCSE, MCSA)
  • Accredited College Degree in related field or 3-5 Years' Cisco Switching/Routing and Network Administration related experience