Field Engineer

Posted: 3 weeks ago

JOB SUMMARY
The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.

JOB DUTIES:
Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.
Assist with Disaster Recovery operations
Work in a 24/7 shift environment
Work as a member of the team, cooperate and assist other members.
Acts as a technical liaison between clients, customers, and vendors to resolve issues
Provide one on one application support as needed
Act as helpdesk escalation point by providing technical support via telephone and remote access

SKILLS AND QUALIFICATIONS:
Understanding of the OSI networking model
Network Monitoring experience
Knowledge of various WAN/MAN/LAN technologies for office interconnectivity
Firewall experience
Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS
Experience with Cisco routers, switches and IOS
Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.
Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required
In-depth knowledge of Microsoft Windows Server (2003, 2008) running on 32-bit and 64-bit hardware
Knowledge of Windows Server (2003-2008) administration required; for example, file and share permissions, user administration, security, networking and storage administration
Intermediate server and LAN administration experience
Perform systems backups and recovery procedures
Perform routine maintenance and upgrades for IT infrastructure
Configure applications: SharePoint a plus
Develop, document and maintain standard operating procedures and configuration
Web servers (such as Apache HTTPD)
Clearing server error logs and reporting any failures
Fundamental knowledge of ASP.NET.
Install, de-commission and document hardware and software requests as needed
VMware knowledge (a big plus)
Experience with load balancer products (a plus)
Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
Windows through to version 10 on workstations and laptops

TRAVEL: Up to 50% travel

PREFERRED CERTIFICATIONS:
Microsoft Certifications (MCP, MCSE, MCSA)
Accredited College Degree in related field or 3-5 Years' Cisco Switching/Routing and Network Administration related experience