Network Support Engineer

Posted: 3 months ago

Title- Network Support Engineer

Job Location Austin

Job Description

Good understanding of Networking concept & Tools.

" Knowledge of DHCP & DNS.

" Sound knowledge of IP Addressing scheme

" Knowledge about Networking devices like Hub,Switch,Router,Access Points

" Knowledge about PRI lines, Lease lines.

" Any experience in Networking/Ticketing tools are added advantage.

" Associate needs to Monitor the Network monitoring tool + Create Tickets and assign to designated queue.

" Inbound/Outbound calls may be added to end Customer for Ticket creation/verification and level 1 troubleshooting, whenever required.

Preferred CCNA study or certification.

Good communication skills.

" Associate has to provide support 13 * 7 including weekends/holidays.