Network Support EngineerPosted: 3 months ago
Title- Network Support Engineer
Job Location Austin
Good understanding of Networking concept & Tools.
" Knowledge of DHCP & DNS.
" Sound knowledge of IP Addressing scheme
" Knowledge about Networking devices like Hub,Switch,Router,Access Points
" Knowledge about PRI lines, Lease lines.
" Any experience in Networking/Ticketing tools are added advantage.
" Associate needs to Monitor the Network monitoring tool + Create Tickets and assign to designated queue.
" Inbound/Outbound calls may be added to end Customer for Ticket creation/verification and level 1 troubleshooting, whenever required.
Preferred CCNA study or certification.
Good communication skills.
" Associate has to provide support 13 * 7 including weekends/holidays.