Customer Care Specialist I

Posted: 2 months ago

TOP SKILLS: Organization, Strong research skills, analytical skills, problem solving,
Contract Length: 1 year contract potential to hire
Interview Process: 1 round In-person
Microsoft Excel and Outlook
Acts as the principal billing consultant for pooled customer base. Analyzes and resolves all billing related issues for pooled customers. Works cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience.

Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry & dispute issues within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect, issues. Consults with managers or senior staff members on non-routine issues. Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters. Provides status updates to billing management for aging tickets and other reports as requested.

Basic Qualifications Minimum skills required to perform in this role.
High School Diploma/GED or 1 year of relevant job experience with similar essential duties

Preferred Education, Skills and Experience
Education and Experience
- Experience: 2 yrs
- Education Level: High School/GED. Associate degree preferred.
- Field Of Study: General
- A combination of education and experience is acceptable: Yes
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
- Good customer service skills

Knowledge, Skills or Abilities Associate degree preferred. Field Of Study: Finance/Accounting/Telecom. 1-2 years experience in a telecommunications billing environment. Must be knowledgeable with MS Office Suite, primarily Microsoft
Excel. Excellent analytical, communication (verbal and written) and organizational skills. Ability to prioritize issues in an timely, efficient manner and manage a cyclical workload. Ability to understand and utilize multiple systems for billing and dispute management. Must be proactive, detailed orientated, and work in a fast paced environment. Good customer
service focus and experience.

Note: Position located in the Broomfield, Colorado Office