IT Specialist

Posted: 4 days ago


  • Want someone to have good experience with VOIP
  • The Sr. Network and Security Engineer Provides mostly tier 2 (and sometimes tier 3) support within the networking environment for the City.
  • Bachelor degree or higher in CS, CIS, MIS, or equivalent.
  • 6 to 8 years' experience in computer system basics and/or related areas of expertise.
  • Knowledge and skills may be obtained from a 2-4 year professional computer/IT degree, technical training plus direct related experience.
  • Strong experience in MS environment, Cisco technologies; switching, routing, wireless and firewall (an absolute requirement), VM ware, MS virtual technologies. servers, storage, network and VOIP technologies (preferably ShoreTel) , audio visual experience a benefit as well as structured cabling
  • Advanced knowledge in evaluating vendor products and make recommendations to purchase hardware and software.
  • Knowledge of setting up and using Cisco Client for TACAS and NAC
  • Knowledge of VPN and Multi Factor authentication such as Cisco AnyConnect and Duo Security
  • Knowledge of Network Load balancers such as Kemp a benefit
  • Knowledgeable in network security procedures, best practices, and implementation.
  • Has achieved industry standard certifications: Security+, CCNP, CCNA, Network+, MCSA.
  • Enterprise Compute Services hands-on operations experience
  • Ability to troubleshoot software issue and customer applications as required.
  • Proficient communication and documentation skills are required.
  • Successful provisioning as well as supervision, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
  • Installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer standards.
  • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, Wireless (Wi-Fi) VoIP, and Internet and Intranet systems to ensure operability.
  • Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users
  • Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
  • Evaluates a system's performance and identifies user needs based on approved software per customer specifications.
  • Supports acquisition of hardware and software as well as subcontractor services as needed.
  • Works with team to determine methods and procedures on new assignments and may assist with system design efforts.
  • Contributes to the preparation and presentation of technical trade-offs and/or results to managers, customers and peers.
  • Works closely with network operations, systems and other groups on business projects, assignments, problems, etc.
  • Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned.
  • This also includes maintaining and updating existing documentation.
  • Creates daily, weekly and monthly reports on network health and usage statistics
  • Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions.
  • Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
  • Provide design for changes in network environment and improvements.
  • Contributes to technical artifacts through team/program SharePoint and/or communities of practice.