Billing Analyst I

Posted: 3 days ago

Call center experience
Able to sit for long periods of time
Type of position: 12 month contract with always the potential to convert. This is standard for her title and department.
Typical shift: 8:30 - 5:00 p.m., 30 minute lunch period
Interview process: In-person (may have multiple interviewers)

Responsibility will include responding to and resolving customer disputes/inquiries submitted by several means including phone, email or the customer portal while working in a ticketing system. Most of the job will be taking inbound calls which require a structured schedule (scheduled breaks/lunches). Contact various departments to obtain background information to resolve customer questions or disputes. Need ability to analytically problem solve using a variety of systems, calculate credits using job aids provided, comfortable with obtaining needed approvals to apply credits in various systems. Majority of the time will be spent taking inbound customer calls researching and analyzing billing inquiries and interacting with customers verbally and through email. A professional customer focused approach is a must
The Analyst will be required to become proficient in multiple order entry, Service Establishment, and billing systems. Candidates will be required to have a flexible work schedule - must be willing to work over time, adjust schedule at the last minute especially during the beginning/end of the month.Ideally, we are looking for candidates with 6 months experience working with billing systems application and/or accounts payable, data entry or tracking, and/or Customer Service experience with corporate clients. He/she must be extremely detail oriented, a fast learner and willing to work in a fast-paced environment. Time management and analytical skills are a must. A Bachelor’s degree or equivalent experience is desired but not required. Knowledge and understanding of ***’s technology and products is considered a plus.We are looking for someone who is dependable, honest, friendly, ability to handle stressful situations, team player, work the position like this was their business, and likes to have fun.