IVR Developer

Posted: 1 month ago

Job Title: IVR Developer
Location: NYC, NY / Tampa, FL
Duration: Contract to Hire

Responsibilities
• Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed
• Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices

Minimum Qualifications:
• 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
• Ability to design call-flows from requirement documentation and workshops
• Expert knowledge of 1 or more IVR development environment such as Genesys composer, Avaya AOD, Voice Objects / CXP etc
• Hands on experience with Java, JavaScript or other OOB language
• Working knowledge of IVR Environments and Operating Systems
• Working knowledge of telephony technologies including call routing, SMS, VOIP
• Understanding of APIs and web services
• Bachelor's Degree or relevant experience

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